By viewing ONLY BY HBA Terms & conditions you agree to be bound by, consent to comply with to the practices described below. To return a product purchased from ONLY BY HBA, it can only be done if the item is defective due to the brand's error and meets the specified terms and conditions as shown online. Any purchase upon placing an order, it is deemed FINAL. The returned (Only Ready To Wear) item must be in its original condition (new, unworn, unaltered, or unwashed) and should be sent back within 3 days from the delivery date. Every piece undergoes a rigorous quality check before being dispatched, however, if you receive a faulty or damaged product and are dissatisfied, please inform us WhatsApp 97450450804, including any relevant pictures for a quicker resolution.
Only by HBA will offer a single (1) complimentary alteration on each order. The service can be accommodated based on the work load /season of the company.
You must notify us within 48 hours of receiving the product. Please note that only locally Ready to wear purchased items can be returned. Please contact us on WhatsApp 97450450804 with your order number and attach an image of the purchased item and details of the faults or reasons for exchange or return. We will respond within 24 hours upon receiving your message. After receiving approval for the return, please proceed to send the item back to us with a driver at your own cost as received with original package and label.
Refunds are not available for customized products or Items on Sale. The Ready To Wear (Original Price) can be returned only for defects that we caused. Only by HBA maintains full rights to check and correct any faults or exchange the item. If we cannot fulfill this, we will reimburse the payment within 20 business days after we receive the faulty garment.
Regrettably, cancellation or exchange is not available after you have made an order and received invoice with down payment. The estimated production period is 7 to 12 days. We adhere to a strict NO CANCELLATION and NO REFUND policy For customized items. we enforce a strict NO EXCHANGE for customized items. In the case of ready-to-wear items, we may consider exchange requests made within 48 hours of order receipt, contingent upon availability. All delivery and shipping costs associated with exchanges will be the responsibility of the customer. Any special requests for customization, including alterations to size or length, must be communicated on WhatsApp 97450450804 prior to placing the order. Such requests will be subject to availability. Once the order is confirmed, it is considered final, and our production team will commence processing it at our facility.
Only by HBA has the right to modify/change the prices of the products at any time.
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